If you are having difficulty cancelling your EA Access subscription you can find out how to cancel the subscription easily and quickly on this page.
Cancel By Telephone
Cancelling your EA Access subscription can be difficult as it is not shown on the EA Access app or on the Xbox menu. You can easily cancel your subscription by calling the EA cancellation team. To cancel via phone call follow the steps below:
- First, you will need to make sure you have all of your EA Access account information
- Then you can call the EA team by dialling
- Once you are through to a member of the team inform them that you would like to cancel your EA Access subscription
- They will need you to confirm your identity and your account
- Once this is done they will cancel the subscription for you
If you would prefer to cancel online you can do so by following these steps:
Step 1 – Go to Xbox.com, My Account
First, you need to go to Xbox.com. Once you are on the website make sure you’re logged in and then select’ my account’ from the drop-down menu.
Step 2 – Transactions
You will be able to see your recent Xbox transactions. Under the transactions header, you will see it says ‘in your Microsoft account:’ with an amount of money next to it, this is because you pay for EA Access through your Microsoft account. #
Step 3 – ‘See all subscriptions’
There is a heading for subscriptions in the ‘my account’ page, you will see the main Xbox subscriptions (Xbox Live (if you have it) and Xbox Music), as you can see the EA Access subscription is not mentioned in this header, that is because you need to click ‘see all subscriptions’.
Once you are on the see all subscriptions page you will be able to see your EA Access subscription, simply click ‘cancel subscription’ and it will take you through to the Microsoft page where you will need to go through the authentication process where they will send you a text with a code and you will be able to cancel your subscription.
Cancel By Post
If you would like to cancel your EA Access account via postal services you can do so by writing a letter stating that you want to cancel your EA Access subscription and including all of your account information to:
Electronic Arts Limited.,