When you book a driving theory test, you would have needed your UK driving licence number, your e-mail address, and your credit or debit card details to pay. Theory tests cost £23 for cars and motorcycles. If you want to cancel your theory test and get a refund, find out how by following these steps in the guide below.
Cancel by Telephone
- Dial 0300 200 1122 to speak to a person at the DVSA about your theory test booking. Press 01 to choose the first option on the automated list. This will take you through to the helpline for managing your theory test.
- On the next automated list, press 2. This is the option to get support and assistance with your test. Stay on the line through the pre-recorded information, and if you keep holding you will get through to somebody.
- When you are through to a person at the DVSA, explain that you need to cancel your test. The DVSA usually expects participants to manage their bookings themselves online. You can ask them to cancel if you made the booking over the phone originally (for people without an e-mail address) or if you have a valid reason for not being able to amend your booking online yourself. You must provide your driving licence number.
If you originally booked your theory test online, then you should know how to log in. Click here to sign in to your account. You need to enter the requested log-in details as they appear on your UK driving licence.
Once you hit the “log in” button and access your account, you will be able to view and manage all your test bookings. Find the theory test booking that you want to cancel and select the option to cancel it. You need to give three full working days’ notice ahead of a test if you want a refund. If you cancel any later than this, then you will lose your money. This means that if your driving test is on a Monday, you must cancel on the previous Tuesday at the latest. Or if your test is on Friday, you must cancel on the Monday for a full refund.
You can re-book and pay for another theory test at any time, but you may have to wait until the next day. The new theory test appointment has to be in at least three working days’ time, so you cannot have a new appointment immediately. Amendments to your booking require the same amount of notice as it would to cancel. You can change the appointment time, date, or the test centre location. As long as you give enough notice, you shouldn’t have to pay for rescheduling. If it is less than three days, you will have to pay again.
Cancel by Post
If you don’t have much time left before your approaching theory test, it would be better to cancel as above instead of risking snail mail. With the time it takes for processing, you might not be able to get your money back, even if you sent the cancellation letter in advance. As long as you are sure that there is enough time for the DVSA to receive and process your letter, then you can notify them of your wish to cancel the theory test appointment. Include all of the details you would need if you were logging in online, and the details of the appointment itself. You can also send any other enquiries about theory tests to the following address:
PO Box 1286