A Guide on How to Cancel a TUI Holiday in 2019

TUI is the rebranded name of Thomson, the British holiday booking company. It is a subsidiary of the TUI Group and changed from Thomson Holidays in 2017. They still operate the same flights and packages that they did as Thomson. If you want to cancel your TUI holiday, then read the guide below to find out how to.

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Cancel by Telephone

1) To cancel TUI holidays over the phone, call TUI onĀ 0843 557 5243. There is an automated answer service with numbered choices that you have to go through. Press 2 for “amendments to existing bookings”, as it also includes cancellations. Next, press 6 and it will connect you to an advisor at TUI who could assist you.

2) You must be the lead booker to request changes or cancel the booking. Provide your booking number and name to the TUI agent so they can check your reservation. If you ask, they should be able to tell you what the charges would be for making particular amendments or for complete cancellation at this stage.

3) TUI will explain how much you now have to pay and if you will get any money back from your booking. You may have purchased holiday insurance with TUI or elsewhere, which you will have to claim separately. Depending on your reason for cancelling and how far in advance it is, you could get a refund for it this way.

Cancel Online

If you don’t want to speak to a TUI agent on the phone, then go to the website and log into your account. In the “Manage Your Booking” section you can access your booking to view and edit it by entering details for your trip. As usual, you must be the lead passenger responsible for the booking to check or change things.

The website should show your holiday costs and amendment or cancellation fees. Check both to calculate which course of action would be less of a financial loss if you still want to go on the holiday. The closer it is to your holiday, the higher costs will be whether you change or cancel it. Once you have made your choice, pay any charges that TUI requests. Then go to your holiday insurance provider and make a claim against it.

Cancel by Post

It is much faster to cancel a TUI holiday online or over the phone. You will be able to see the choices and costs that way, rather than wasting time waiting for them to receive your letter and then for you to get a response from them. Longer postage times could result in you paying more for cancellation than if you had done so sooner. If you do want to write a letter to TUI about your booking, then send it to this address:

Customer Support Department
TUI Holidays
Columbus House
Westwood Business Park
Westwood Way