Animal Friends is a pet insurance company in the UK. They offer dog, cat and horse insurance. If you are unhappy with your policy or a claim and you would like to cancel your policy with Animal Friends you can follow the guide below to find out how you can cancel your policy.
Cancel Via Telephone Call
With most policies, you will be able to cancel both before and after 14 days of you taking out your policy. If you are cancelling your policy before 14 days have passed since you took out your policies, you can either call or use the methods below but if you’re cancelling after 14 days of taking out your policy you will only be able to call the team to cancel your policy. You can cancel your policy via phone call by dialling 0843 596 3859. You just need to inform the team member of the policy you have taken out and that you would like to cancel the policy. You will need to provide some personal information about yourself and your pet and they will be able to cancel your policy for you.
Cancel Via Email
If it is before 14 days since you have taken out your policy you can contact the Animal Friends customer service team via email to cancel your policy. You will need to write some information regarding your account, policy and pet as well as some of your personal information to help the team member who receives your email to identify your account. You will need to send your email to the Animal Friends customer service team on firstname.lastname@example.org.
Cancel Via Post
If you would prefer to cancel your policy via post you can do so by writing a letter which needs to include information regarding your policy, pet and some personal information to allow Animal Friends to identify your account. You then need to write that you would like to cancel your policy and state any reasons why if you would like to. You then need to send it to the Animal Friends head office:
Animal Friends Insurance Services Limited,
Animal Friends House,
No. 1 The Crescent,
Sun Rise Way,