If you no longer need to subscribe to BoxNation or you are disappointed in the service, follow this guide to cancel your BoxNation subscription. You can also find out how to get the BoxNation channel in other ways.
Cancel by Telephone
1. The most straightforward way to cancel BoxNation is to call their customer services helpline on 0344 842 5005. You can press 2 if you want to inquire about your billing before you cancel. Or press 3 if you want to leave BoxNation. This will then transfer you through to the next available adviser at BoxNation.
2. When you speak to someone from BoxNation, tell them that you want to cancel your subscription as of your chosen date. This could be today or at the end of your current billing period. Whether you pay for it per month or per year, you need to call before the next billing period begins to avoid being charged again. If you only paid for access for a single Pay Per View event, these individual payments are not refundable.
3. The minimum term for the BoxNation subscription contract is one month. You cannot cancel it during this time and must pay for at least one month. BoxNation will allow you to cancel at any time once it has become a rolling contract after the first month. You can call before your first month is up to cancel your subscription from the end of that month. Once they cancel your subscription, you will not be able to play back any recordings of BoxNation programmes on your TV that you saved to your Sky or Virgin Media box.
To cancel your BoxNation subscription online, go to the BoxNation website at boxnation.com. This is the site for watching the channel online if you have an online subscription. Click the red “Login” button in the corner to access your BoxNation account. You will need to do this if you want to view the channel or cancel.
This will take you to the login page, where you must enter the e-mail address and password linked to the account. If you were previously a LiveSport subscriber, you will also see the option to migrate to this site.
Either log in as above or click the “Migrate” button to log in with your LiveSport details. This will migrate your account so that you can view BoxNation on their website. You can also cancel your account this way.
Once you are logged in, you can manage your subscription and select to cancel it. If you have any trouble doing this, you can also contact BoxNation by e-mail to cancel. Send your cancellation request, including your customer details, to firstname.lastname@example.org. They should be in touch within 48 hours to discuss your cancellation. If you have any problems getting BoxNation to cancel your subscription, you can always cancel your Direct Debit with your bank. If they are unable to collect payment after 10 days, BoxNation will automatically terminate your subscription. However, you may have to cancel your card and get a new one.
Cancel by Post
Lastly, you could try writing a letter to BoxNation to request that they cancel your subscription. You must include your details in the letter so that they can confirm your identity for security purposes, and locate your account to cancel the correct subscription. You should include your contact details so that BoxNation can reach you if they need to. BoxNation is the trading name for Boxing Channel Media Ltd, operating in the UK and Ireland, so to write to them you should send the letter to their head office at the address below.
Boxing Channel Media Ltd
The Production Centre
191a Askew Road