Butlins is a popular seaside resort chain in the UK. They have famously been offering affordable holidays for British families since the 1930s. However, some holidaymakers feel that it is not so affordable or the quality has gone down. If you change your mind or need to cancel a Butlins holiday, read the guide below.
Cancel by Telephone
1) Call Butlins on 0330 100 6649 and wait through the pre-recorded messages about how to get help from Butlins. Then press 2 from the number menu to discuss or amend a direct booking you made with Butlins.
2) When you get through to a person at Butlins, provide your Butlins booking reference. Then explain that you want to cancel your holiday. You can ask to change the booking, subject to availability and additional fees (such as a £20 administration charge). Or you can request that Butlins cancels your entire booking.
3) The Butlins representative will discuss your refund options with you. This depends on whether you have insurance or holiday protection to cover your Butlins stay or not. If you are eligible to get a refund, this will also depend on how many days before the holiday start date you cancel it. There will be a minimum loss of £50 per accommodation unit, plus the cost of your holiday cover, even if you are eligible to claim a refund.
You should be able to manage your Butlins booking if you register for an online account. Go to the Butlins website and click “My Account” or “Login” at the top of the page. Enter the details to access your account.
On the website, you can view the terms and conditions of Butlins bookings and calculate the refund that you can get yourself. If you need help with amending or cancelling a Butlins holiday, launch the live chat.
Use the details of your booking to explain what you would like Butlins to do. If this is because of special circumstances or a severe complaint, then you may be eligible to a refund as compensation. You can ask Butlins to cancel a holiday and refund you for the rest of it if they do not provide the advertised holiday that you booked or if you report problems at the resort to the management staff and end up leaving early.
Cancel by Post
There are three Butlins resorts at the addresses at the bottom of this page. If you write directly to Butlins head office in Hertfordshire instead, they will handle the administration. You must include all the details of your booking and insurance cover as well as documentary evidence to support your reason for wanting to cancel. It is best to pay for a secure, fast, and trackable postage method for such a letter so that you can be sure that Butlins receives it. You will also have a record of when they receive it, in case there is a dispute about the timing of your cancellation notice affecting your refund eligibility. Write to the head office here:
Butlins Skyline Limited
1 Park Lane
Bognor Regis: Upper Bognor Road, Bognor Regis, West Sussex, PO21 1JJ
Minehead: Warren Road, Minehead, Somerset, TA24 5SH
Skegness: Roman Bank, Skegness, Lincolnshire, PE25 1NJ