Compare the Market is known for its “Compare the Meerkat” marketing. Customers purchasing products through Compare the Market can create an account to benefit from discounts such as Meerkat Movies and Meerkat Meals. Cancelling your Compare the Market membership will revoke your access to these special offers. If you cancel the product you bought with the provider, this might also lead to Compare the Market revoking your membership. If you want to cancel your Compare the Market account, use the steps below.
Cancel by Telephone
1) You can try calling Compare the Market by dialling 0800 093 6831 Since suspending their telephone customer services, they will redirect you to the places you can go to get help from Compare the Market.
2) When you contact Compare the Market, explain that you want to cancel your membership. You will be unable to save quotes or claim and track rewards when you no longer have an account. They will delete your user history and you will no longer be able to access or use the Meerkat Movies and Meals benefits.
3) Please note that even if you bought a product or policy through Compare the Market, they cannot cancel it for you. The contact details for the provider you bought it from should be listed in your documents. You may be subject to cancellation fees and lump sum payments if you leave a legal policy before the end of the contract. Compare the Market is not responsible for these. They will not charge you as their website is free.
To take a look at your Compare the Market account, simply go to the website and click on the button in the top right corner to sign into your account. You will need to use the same e-mail address you entered when retrieving quotes to register for a Compare the Market account, or they cannot verify qualifying purchases.
Enter your email address and password to log in. If you are trying to cancel your account, you will already be registered for one. If you have forgotten your details to sign in, click on the link to reset your password.
In your Compare the Market account, you can check the date that your Meerkat Movies and Meerkat Meals memberships are due to expire. This will be exactly one year from the date when you purchased your most recent valid product or policy through Compare the Market, regardless of when you actually start claiming the rewards. You can contact Compare the Market to cancel your account on this date if you do not want to purchase another product to renew it. Or if you no longer want the benefits of the account and simply want to delete it, contact them to request the removal of your details. You will be able to register again any time.
Cancel by Post
If you have a complaint about Compare the Market and that is why you want to cancel your account with them, you might want to write a letter containing these details and notifying them of your cancellation request. You can ask them to unsubscribe you from all marketing or communications and delete personal data as well as your membership. You could do this in a faster way by sending an e-mail to the customer services team at email@example.com or firstname.lastname@example.org. To send an actual letter, you should use some type of recorded delivery so that you can check when it arrives at the address below.
Compare the Market