JD refers to itself as the “Undisputed King of Trainers” though the sports fashion retailer also sells other attire. The full name is JD Sports, but people often refer to it as JD. The initials stand for company founders John and David. JD has been around since the early 1980s, but they aren’t as high-tech as they should be by now. Unfortunately, JD does not allow customers to cancel or amend orders once they accept the order. It is not possible to cancel and ask for a refund once you have placed it. Here are some things that you can do.
Cancel by Telephone
1) Call JD on 0843 208 5026 if you have a problem with an order that you have already placed. Tell them the order number and your name so that they can check the order. They may require your e-mail address and billing address too. No changes are possible at this stage, even if you entered the wrong delivery address.
2) If you have not received delivery notifications yet, you can ask which courier is delivering your item. If you contact the delivery company directly with your delivery reference number, they may be able to update the address. Most couriers do have a policy requiring them to attempt delivery at least once first, however.
3) The JD agent can explain the terms and conditions of your purchase and explain which methods you can use to return your order to JD once you receive the delivery. You should always read terms and conditions before placing an order with any company to make sure that you actually agree to their cancellation policy.
Instead of phoning JD, you can log into your account on the website to view your order. It should tell you whether JD has dispatched it yet. If they have, then they should provide a tracking number which you can use to contact the delivery company. The website will also explain how to return if you change your mind.
If you have questions about the returns process or a complaint about your order, then you can send JD an e-mail at firstname.lastname@example.org. They should respond to your e-mail within 48 hours. There is a live chat feature on the JD Sports website, but this is actually an automated bot with fixed questions and responses. It is much better to call or e-mail so that an actual person can tailor the answer to your e-mail.
Contact by Post
The only way to cancel a JD order by post is to return it in the mail after you accept the delivery. You can try to reject the delivery if you are at the address at the time. Larger orders will usually require a signature, so if nobody signs for it, then the courier should eventually take the package back to JD. If you want a refund faster, then accept the delivery and return it yourself as soon as possible. You can take it into a JD store to return it and process the refund quickly. Otherwise, you can return the order in the post within 14 days of receiving it. You can use any delivery service, such as Hermes, but you are responsible for postage costs and must keep the receipt to prove it. Ensure that your parcel is secure and send it to the address below.
JD Sports Returns
Michael Faraday Avenue
Kingsway Business Park