If you regularly play online on your PlayStation 4, you will need a PlayStation Now account to do this. If you have decided not to play anymore, you will need to cancel your account. Here is all the information that you need about cancelling your PlayStation Now account.
Cancel via Telephone
One of the easiest ways to cancel your PlayStation Now subscription is over the phone. You can do this by calling the PlayStation customer service team and following the steps:
You will need to have all of your account information to hand, such as your login and username.
You can then reach the PlayStation customer service team by calling 1-800-345-7669. Note that the call centre is only open between 10.30am and 7.00pm, Monday to Sunday.
You will need to follow the menu options to reach the cancellation team.
An easy way to cancel your PlayStation Now subscription is to go online. You will need to sign into your account, using the button in the top-right hand corner.
Once you’ve signed in, you click on your icon to be taken to the dashboard screen. This will show you all the details of your account and devices.
Go down to media, and click games:
Scroll until you find your PS Now subscription.
You will then need to click cancel automatic renewal. This will mean that on your next payment due date, the payment will no longer be taken and you won’t be able to access PS Now services from this date.
Cancel by Post
The above methods are the fastest way to cancel your PS Now account. However, if you’d like to write to cancel your subscription, you can do this by addressing it to the below:
Sony Interactive Entertainment Europe Limited
10 Great Marlborough Street